Coolangatta Sands Hotel

I was at this place for a function last weekend. All I have to say is the service we had was disgusting. Not a smile, not a word spoken to us, just dirty looks and extremely unfriendly service, 1 bar staff in particular, but overall the service was terrible. I work in customer service and I know how important it is to have staff with good customer service, I’m no expert but it’s just common sense. A simple “hey what can I get for you?” would of been appreciated.

The room was shabby and run down. It had a broken locker and the furniture needs an upgrade. The toilet/shower multipurpose rooms are disgusting, because the drainage is terrible and the floors are usually wet and grimey—making them unpleasant to walk in. The hotel has a restaurant and bookies on the ground floor. The restaurant was good and has great staff, however the bookies attracts some less desirable personalities to the property—therefore attracting negative energy to the overall experience. I am giving two stars because the staff are very friendly and helpful, and the location is really good.

On the 2nd Dec I hosted my husband's 60th birthday party at the Coolangatta Sands Hotel. The venue was amazing and just perfect for our gathering. The function managers, Stacey & Kat, were extremely helpful and always answered my email inquiries promptly. I was organising this function site unseen from NQ so I was a bit nervous about the venue so I may have sent them a few emails. The food was excellent. The staff were very friendly, professional and excellent at their job. All in all we had a night to remember and I highly recommend this venue for your next function.

Do not stay here. Backpackers! Trust me! My firts time, a year ago, was great. The staff (Amelia) was amazing. Nice environment , met others backpackers. My second time in September, I was with My friend who was in the males room and in the middle of the night, a junkie that was in the Hostel, came into the room and tryed to abused him. And now, I come back for a couple of nights and there are 2 junkies, all day smoking, drinking, looking what u do and with who u are. I invited a friend to cook with me, and as the new rule is that u can not have Friends in the Hostel, they started to insult me "suck My a** and suck My d***" . I ran after the manager and he offer me a REFUND! I mean, I had to leave and the two totally aggressive and disrespectful people are still there. I was crying and they did nothing. Thanksfully there are cameras everywhere, so this is on record. Now I went to the police and they Will process. It is a shame that the management prefers that kind of people living here over people that come here to work and have a good experience.

Booked a room for me and my daughter ages ago and when in reception they notified me that no Under 18 is allowed to stay. Ruined the logistics of the weekend. I'm not killing the messenger as the staff was very friendly. This information should be clearer!!! There is no Info about this during the whole booking process!!! "Adult" age cut should be fully specified as for majority of accommodation (for price purposes) will consider any over 12 as an adult...

Tonight we ate in the bistro inside this pub called Kirabelle Kitchen. We ordered the $15 special of the day - Chicken parmigiana. It was excellent and very good value !! Could not fault it. Generous sized parmy, loads of chips and delicious fresh salad with tasty dressing. The lady staff member with the blonde curly hair and glasses was friendly and helpful- great service by her. Can highly recommend. Make sure you take your appetite with you - big meal